Most cafes don’t survive past their first five years, so what happens to the ones that do? More importantly, what mindset do profitable cafe owners have that others don’t?
Many new cafe owners obsess over profit margins — how much they can or can’t make per sale. While important, this focus can be a distraction from the bigger picture. Instead, the real priority should be: building a loyal and growing customer base.
After all, there’s no point aiming for an 80% profit margin if only 40 customers walk through your door each day. Customers buy from you because you meet a need or solve a problem they can’t find elsewhere. They don’t care about your personal sacrifices or financial goals.
“When you open a business, it is to solve the customer’s problem and not your own.”
The Millionaire’s Fastlane by M. J. DeMarco
1. Put Yourself in the Customer’s Shoes
Ask yourself: What can I offer that my local community can’t get anywhere else? Maybe it’s the most consistent, high-quality coffee in town or a unique food experience that can’t be found nearby. If you can’t answer that clearly, reconsider opening a cafe in that area.
Once your customer base grows, you can expand your offerings beyond coffee and focus more on increasing profit margins. With a reputation and trust established, it becomes easier to introduce new products and increase average spending — the key to profitability.
2. Build Multiple Profitable Locations
Running a single profitable cafe is a great start, but it rarely leads to true financial independence. The next step is creating systems and processes that allow you to earn profit with minimal personal time investment.
This frees you up to focus on expanding your business — opening new locations that generate additional income streams. Multiple profitable sites multiply your earning potential and help secure long-term financial freedom.
3. Multiply What You Can Achieve
Wealth is not only about accumulation but about the speed at which it grows. As a single barista, there’s a limit to how many cups of coffee you can make in a day. But if you hire and train the right team, you can multiply that output — doubling or tripling your business capacity.
Think of it this way: even the best doctor can only see so many patients daily, but if they run a successful clinic with multiple practitioners, the number of patients served skyrockets.
Unless you are a Hindu God with multiple forms or plan to live forever, you’ll need people to magnify what you can achieve. Everyone has the same 24 hours, but two people can double the total hours worked.
Learning to manage and empower the right people is essential if you want to unlock financial freedom through your cafe business.
Summary
- Solve your customer’s problem, not your own. Always see your business through their eyes.
- Open multiple profitable locations to create passive income and reduce your personal workload.
- Multiply your output by building a great team — leverage people to grow faster and bigger.